Privacy Policy

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order history and preferences

Automatically Collected Information

When you browse our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on site
• Referral source

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors (Stripe), shipping carriers (Australia Post), email services
• Analytics providers: Google Analytics to understand website usage
• Legal requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmission
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security audits and updates
• Limited access to personal information

5. Cookies

We use cookies to enhance your browsing experience. These include:

• Essential cookies: Required for website functionality and checkout
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal purposes.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: